FAQ
A: Coach Background's website is hosted on secured servers. You will notice in the url address https. This indicates that a site is secure.
All personal information collected (SSN, DOB) are encrypted. Rec departments and leagues only can view the last 4 digits of the SSN.
If you have any questions regarding the security protocols used by Coach Background. Please feel free to call us 888-551-4855 or email us at info@coachbackground.com
A: To sign up for an account, simply click on the TEAMS & LEAGUES\' button on the home page, or click the Create New Account link at the top of the page. You will be taken to a registration page where you can fill out all of the info required.
New accounts must be approved before use, so a CoachBackground.com representative will be notified of new registrations and work to approve the account. Approvals generally take one business day, once approved you will be notified via email.
A:
All new accounts must be approved by CoachBackground.com representatives. Approvals generally take one business day. Once approved you will be notified by email, at which time your account will become active and ready for use.
A: You can get a potential coach to your available positions in two ways, the first is you can give them an Access Code which they will enter into the site to access the position. Or you can send them a full URL to link them to your online application.
A:
If you are using the Basic membership plan, you can stop using the service at anytime as there is no duration period. It is based on a per background check basis.
If you are signed up for a Gold membership plan there is a month to month contract.
A: Basic Membership
The Basic Membership is FREE. You pay $18.95 per background report run.
Gold Level Membership
The Gold Level Membership is $9.95 per month. The background reports are reduced in price to $14.95 each.
Large Group Discounts
Please contact us directly if your organization processes more than 300 background reports per year for special pricing. CALL 888-551-4855
A: 1. Associations and Recreational Departments sign up for the service.
2. Once approved, the association can either login to their account and run instant background reports.
OR
Create an application process for specific positions, including adding custom fields and document support.
3. The association then directs coaches to the application form, either by sending a link (URL) or providing them with an access code to apply on this website.
4. The association is notified when an application has been completed and can login anytime to view the application information, and to view the detailed background check. They can then add the applicant to the approved list of applicants for the position.
The reports are securely stored online and accessible 24/7.